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CUSTOMER SERVICE

At Luxe Fragrance Gift Sets, our commitment to unparalleled customer service extends beyond the sale of designer fragrance gift sets; it embodies an ethos of personalized care and satisfaction. Our dedicated Fragrance Advisors stands ready to assist you on your olfactory journey, ensuring that every interaction is a seamless and delightful experience. Whether you seek guidance on selecting the perfect gift set, have inquiries about our products, or require assistance with order-related matters, our knowledgeable and friendly team is here to provide you with expert support. Your satisfaction is our priority, and we take pride in going above and beyond to make your fragrance shopping experience with us not only luxurious but also a delight with every gift set and every interaction.

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REPRESENTATIVES AND FRAGRANCE ADVISORS ARE AVAILABLE

MON-FRI: 6am - 11pm CT

SAT-SUN: 6am - 11pm CT

CALL US

1-888-724-0087

CHAT WITH US​

Representatives and Fragrance
Advisors are available:

MON-SUN: 6am - 11pm CT

FREQUENTLY ASKED QUESTIONS

  • What should I do if I received the wrong item or a defective product?
    We apologize that you received the wrong item or a defective product. Please reach out to us with our return process.
  • How can I receive coupons and be made aware of upcoming specials and sales?
    Register as a new customer and start taking advantage of our specials and coupons.
  • How do I unsubscribe from your mailing list?
    You can unsubscribe from our mailing list by emailing us at shop@luxefragrancegiftsets.com
  • My email address has changed; how do I update this information?
    If you had previously created a web account with us, log in and change your email address. Otherwise please register to create a new account with your new email address.
  • How can I be sure that the fragrance gift sets are authentic?
    We source our designer fragrances directly from authorized distributors and reputable suppliers, ensuring that every product we offer is genuine and authentic. We not only stand by the authenticity of our fragrances but also back your satisfaction with a Money Back Guarantee. If, for any reason, you are not completely delighted with your purchase, we offer a hassle-free refund policy. Simply follow our easy return process, and upon receiving and inspecting the returned item, we will issue a refund to your original payment method. Our Money Back Guarantee is a testament to our confidence in the quality of our products and our commitment to ensuring your absolute satisfaction. Shop with confidence at Luxe Fragrance Gift Sets, knowing that your aromatic journey is not just guaranteed, but also backed by our commitment to excellence.
  • What is the difference between Perfume, Eau de Parfum, Eau de Toilette, and Eau de Cologne?
    The difference between types of fragrance is the amount or concentration of the oils in it. These oils are commonly referred to as "juice". The higher the concentration of "juice" the longer your fragrance will last and the less you need to apply. Perfume (or parfum) has the highest concentration of juice, causing the scent to be released over a longer period of time in a series of notes. The second highest concentration is found in Eau de Parfum which has a touch lighter smell to it than perfume. Next is Eau de Toilette, whose scent is lighter still, so it is fit to apply liberally. Lastly, Eau de Cologne is the most subtle version of fragrance; however Eau de Toilette and Eau de Cologne are generally interchangeable, particularly in Men's fragrances. After Shave has the least amount of oils.
  • Why do some fragrances seem to last much longer than others?
    If you find yourself asking "Why doesn't my perfume last?" the answer may be in your skin. People with dry skin usually find their perfume or fragrance fading faster than those with oily skin because oily skin has more natural moisture to hold in the fragrance. PH levels (amount of acidity in our skin) vary slightly from person to person. Our individual levels of PH will determine how each ingredient in a fragrance will react and last. Fragrance holding time can also be affected by the concentration of the scent. Those with higher concentrations will retain their aroma much longer.
  • Why do fragrances smell different on different people?
    Body chemistry is unique. An individual's body chemistry will affect how different fragrance notes react to a person's skin. Skin has a natural smell and can be altered by things like hormonal changes, stress, mood, diet and medications.
  • What are the differences between After Shave Lotion, After Shave Gel, and After Shave Balm?
    After Shave Lotion will sometimes sting as it usually contains an antiseptic to reduce irritation of the skin. This will moisturize the face and help close the pores after shaving. After Shave Balm is soothing to the skin and creamier than After Shave Lotion. After Shave Gel also soothes, as well as cools the skin, and relieves razor burn.
  • How can I keep my fragrance from going bad?
    To avoid your fragrance going bad, keep all fragrance bottles in a cool, dry area, and away from windows as sunlight can unbalance the various ingredients - An opened bottle should be kept in its box to ensure a longer shelf life.
  • What are the Fragrance Abbreviations?
    EDT: Eau de Toilette EDP: Eau de Parfum Col: Cologne C/S: Cologne Spray A/S: After-Shave Spy: Spray Sp: Spray B/L: Body Lotion Bdy: Body B/P: Body Powder D/P: Dusting Powder Dust: Dusting Pwdr: Powder B/C: Body Cream B/G: Bath Gel Conc: Concentrate P/S: Purse Spray
  • I returned an item that I purchased and I have not received my refund. How long do I need to wait to receive my refund?
    Credit card refunds can typically take 3-7 business days to appear on your account (depending on your bank). Your credit will appear against your original form of payment. PayPal refunds can typically take 3-7 business days.
  • How do I return an item(s)?
    Review our return policy.
  • I received an email that my order is on hold. Why is my order on hold? What should I do?
    In order to ensure a safe shopping experience we may place an order on hold and ask our customers to confirm specific information. Please refer to the email we sent you and provide us with the requested information in order to continue processing your order.
  • I can't find my order confirmation email to check the status of my order. What should I do?
    You can check the status of your order by emailing us at shop@luxefragrancegiftsets.com. Please also check your SPAM or JUNK folder in your email account to see if the order confirmation email is there.
  • I haven't received my order; how do I check my order status?
    Check your online order status. If you are unable to login please email us at shop@luxefragrancegiftsets.com
  • Is it safe to use my credit card on your site?
    Yes, LuxeFragranceGiftSets.com takes the security of our customer's information very seriously! Our website is PCI-compliant, uses SSL technology, and encryption techniques to ensure it is safe and secure to shop in our site.
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