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SHIPPING & RETURNS
SHIPPING POLICY
At Luxe Fragrance Gift Sets, we strive to provide a seamless and efficient shipping experience for our valued customers. Here's an overview of our shipping policy to ensure clarity and transparency:
Processing Time:
Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional events, processing times may vary, but we always strive to dispatch your order as promptly as possible.
Shipping Methods:
We offer reliable shipping to accommodate your preferences. We currently only offer standard shipping, which equates to a 2-day delivery. The shipping costs are free of charge and clearly displayed at the time of purchase. We look forward to expanding our shipping options in the near future.
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Shipping Locations:
Currently, we provide shipping services within the Unites States. For locations outside of our standard shipping zones, please contact our customer support for assistance.
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Order Tracking: Once your order is dispatched, you will receive a confirmation email containing tracking information. This allows you to monitor the progress of your shipment in real-time. For any concerns or assistance with tracking, our customer support team is readily available to help.
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Shipping Charges: Shipping costs are free of charge and will be reflected during the checkout process before finalizing your purchase.
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Shipping Delays: While we make every effort to ensure timely delivery, unforeseen circumstances such as carrier issues may occasionally occur. In the rare event of a significant delay, our customer support team will promptly notify you and work to resolve the issue.
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Lost or Damaged Items:
We take utmost care in packaging your orders securely. However, in the rare event of a lost or damaged item during transit, please contact our customer support team immediately for assistance in resolving the issue.
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At Luxe Fragrance Gift Sets, we are dedicated to providing a reliable and efficient shipping service to enhance your overall shopping experience. If you have any questions or concerns regarding our shipping policy, please feel free to reach out to our customer support team, and we'll be delighted to assist you.
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RETURN & EXCHANGE POLICY
We prioritize your satisfaction and want to ensure that your shopping experience is as enjoyable as possible. To provide you with peace of mind, we have established a comprehensive Return and Exchange Policy.
Eligibility for Returns and Exchanges:
We accept returns and exchanges within 15 days of your purchase. To be eligible, items must be unused, in their original packaging, and in the same condition as received.
How to Initiate a Return or Exchange:
Contact our customer support team at 1-888-724-0087 to initiate the return or exchange process. Provide your order number and a detailed reason for the return or exchange.
Our team will guide you through the necessary steps and provide you with a return shipping label, if applicable.
Returns for Refund:
Upon receiving and inspecting the returned item, we will issue a refund to the original payment method, excluding any shipping fees. Refunds may take 3-5 business days to reflect in your account.
Exchanges:
If you wish to exchange an item for a different size, color, or product, please inform our customer support team during the return initiation. Once we receive the returned item, we will process the exchange and dispatch the replacement item promptly.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us immediately with photos of the product. We will arrange for a replacement or issue a refund, depending on your preference.
Non-Returnable Items:
Certain items, such as personalized or intimate products, may not be eligible for return due to hygiene and customization reasons. Please check the product description for details.
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Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a mistake on our part or if the item is damaged or defective.
International Returns:
For international returns, please contact our customer support team for guidance on the return process and any applicable fees.
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We are committed to ensuring your satisfaction with our products. If you have any questions or concerns about our Return and Exchange Policy, please don't hesitate to reach out to our customer support team. We are here to assist you throughout the process and make your shopping experience enjoyable.